App QR code verification issue

Faults and Technical chat for the Volvo EX30
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yaso
Posts: 9
Joined: Wed Jan 08, 2025 9:58 am

Post by yaso »

Hi everyone,

I recently got a second-hand EX30, but I realized the dealer didn’t reset the car for a new user. While I was at the dealership, they helped me connect the app, but after performing a factory reset on the car, I’ve been unable to reconnect.

Now, I’m getting the error: “Could not connect - The QR code you scanned could not be verified. Please try again.”

Does anyone have suggestions on how to resolve this issue?
Volvo EX30 Single Motor Extended Range Plus

kildare
Posts: 383
Joined: Tue May 14, 2024 5:38 pm

Post by kildare »

Do you have Internet connection available in the EX30?
In case use your phone hotspot.
Volvo EX30 Ultra Twin Motor cloud blue
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gloucester
Posts: 1072
Joined: Thu Aug 10, 2023 4:11 pm
Location: Gloucestershire, England

Post by gloucester »

Welcome to this forum.

Contact Volvo
UK - 2024 Vᴏʟᴠᴏ EX30 Pʟᴜs - Sɪɴɢʟᴇ Mᴏᴛᴏʀ - Sᴛᴀɴᴅᴀʀᴅ Rᴀɴɢᴇ - Mᴏss Yᴇʟʟᴏᴡ/Pɪɴᴇ ~ 2018 Yᴀᴍᴀʜᴀ MT-07
yaso
Posts: 9
Joined: Wed Jan 08, 2025 9:58 am

Post by yaso »

Hi all,

I could finally add the car to the app. Now, I get the error "couldn't switch car".

I can mention that I could add the car by connecting the charger and charging it. So one problem solved, another came up! :D
Volvo EX30 Single Motor Extended Range Plus
yaso
Posts: 9
Joined: Wed Jan 08, 2025 9:58 am

Post by yaso »

Update 2: The Volvo on Call service tried to remove my account from their system VIDA and I have tried to pair again but without any luck...
Volvo will raise this issue internally and see what they can do...
Volvo EX30 Single Motor Extended Range Plus
yaso
Posts: 9
Joined: Wed Jan 08, 2025 9:58 am

Post by yaso »

Final update: The issue has been solved.

I have reached out to another Volvo retail. They checked their system VIDA, there everything was as usual. However in the backend, the previous owner's information was not deleted. Therefore I couldn't use the app.
They managed to wipe that information and asked me to wait a day to get their systems to sync. Now I could connect and use the app as I wish.
Volvo EX30 Single Motor Extended Range Plus
andrewollason
Posts: 530
Joined: Wed Jun 26, 2024 3:43 pm

Post by andrewollason »

At last! Glad you got it sorted. As vehicles get more connected and reliant on external data connections and applications this is going to become a common scenario I fear. Not something we are used to as car owners really but will become an essential part of any delivery checks. Especially when buying second hand. You can imagine the chaos when cars like these get old enough to be outside the main dealer network and warranty. It was bad enough getting Volvo to sorts this out.
Twin Motor Ultra
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